FAQ

Got a question? We've got the answers!

Check out our frequently asked questions for answers. Didn’t find what you need? Reach out to our customer support team.

We understand that you might have questions about our products, ordering process, shipping, and more. Below, you’ll find answers to some of the most common questions we receive. If you have more questions or need assistance, don’t hesitate to reach out!

How do I place an order?

Simply browse our website, select the toys or games you like, and add them to your cart. Once you’re ready, proceed to checkout and follow the steps to complete your order.

How do I track my order?
Tracking your order is a breeze! After your order ships, you’ll get an email with a tracking number. Click the number or enter it on our tracking page for real-time updates.
What is your return policy?

If you're not satisfied with your purchase, we offer returns within 7 days of purchase. Please ensure the item is unused and in its original packaging. For more details, check our Return Policy page.

How long is the shipping time?
We know you’re eager to get your goodies! Standard shipping in the U.S. takes 3-5 business days. Times may vary based on availability and location. We aim to deliver ASAP!
What payment options do you accept?

We accept a variety of payment methods, including major credit/debit cards, UPI, and other secure payment options to make checkout easy and convenient.

How long does delivery take?

Delivery usually takes between 3-7 business days, depending on your location. We’ll provide tracking information once your order has shipped.

What age groups are Kidpool toys and games suitable for?

Our collection includes toys and games for all ages – from toddlers exploring their first toys to teens and adults looking for challenging board games. Each product is marked with recommended age groups to help you pick the perfect fit.

Do you offer games suitable for family game nights?

Absolutely! We have a range of board games and activities designed for all ages to enjoy together, making them perfect for family gatherings or friends’ game nights.

Are Kidpool’s products safe for children?

Yes, safety is our priority. All of our toys and games meet high safety standards and are made from child-safe materials. We also list any age restrictions so you can make the safest choice for your family.

Do you sell educational toys?

Yes! We believe in combining fun and learning, so we offer a variety of educational toys that encourage skills like problem-solving, creativity, and hand-eye coordination for different age levels.

Can I get recommendations for specific age groups?

Definitely! Reach out to our team anytime, and we’ll be happy to recommend the best options for any age group, interest, or occasion.

Can I follow Kidpool on social media?

Of course! Follow us on Instagram and Facebook to get the latest on new arrivals, special deals, and playtime ideas for all ages.

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